Returns & Exchanges

At Re'equil, we stand by the efficacy of our dermatologically tested formulations and offer a hassle-free 15-day return policy for products that arrive damaged or do not meet our quality standards. We are committed to ensuring your skincare journey is seamless, providing full support for exchanges and refunds on eligible purchases.

1

Initiate Request

Contact our customer support team via email or our dedicated portal within 15 days of delivery, providing your order number and clear images of the concern.

2

Quality Assessment

Our quality control team will review your request within 48 hours to verify the eligibility of the return based on our safety and hygiene protocols.

3

Reverse Pickup

Once approved, we will arrange a complimentary reverse pickup from your original shipping address through our trusted logistics partners.

4

Refund or Exchange

After the returned product reaches our warehouse and passes inspection, we will process your full refund to the original payment method or dispatch a replacement immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing